Night Auditor
4 days ago
An exciting opportunity awaits at Sofitel Gold Coast Broadbeach as a Night Auditor. This role plays a crucial part in the hotel's financial operations, ensuring accuracy and efficiency in daily financial close and guest services.
Key Responsibilities:
- Conducting thorough nightly audits of hotel financials and transactions
- Maintaining data accuracy and supporting the daily financial close
- Providing exceptional guest service with a luxury standard mindset
- Ensuring guest safety and security throughout the night
- Managing Opera Cloud software for efficient data management and check-in/out processes
- Handling guest inquiries and resolving issues promptly and professionally
- Processing payments and managing guest accounts
- Upholding the hotel's standards of excellence in customer service and professionalism
- Assisting with guest requests overnight, including dining and amenities
Requirements:
- Previous experience in a similar night auditing role with expertise in Opera Cloud
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- A luxury-focused approach with impeccable service standards
- Strong time management and organizational skills, with the ability to work independently
- Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite
- Availability to work from 11:00pm - 7:00am, with shifts ranging Monday - Sunday
Benefits:
- Complimentary meal on shift
- Complimentary secure on-site parking
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels
- Paid birthday leave
- Personalized reward & recognition program
- Opportunity to work in a luxury 5-star hotel with 296 hotel rooms and suites
- Located in the heart of Broadbeach, with walking distance to beaches, restaurants, and shops
Working Rights: Full AU working rights are required for this role, with a minimum of 3 days availability including weekends.
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