Insurance Claims Specialist

2 weeks ago

Adelaide, South Australia DXC Technology Inc. Full time

Job Description

  • Customer Care Program Manager: Manage customer care programs on behalf of clients, making follow-up calls, obtaining information, and guiding customers through the claims process.
  • Claims Portfolio Manager: Manage a portfolio of low-complexity claims across various classes of insurance, reviewing policy documents, incident reports, CCTV footage, medical records, and assessor reports.
  • Negotiation and Advocacy: Negotiate with insurers on behalf of clients, advocating for their interests and determining commercial and technical responses to achieve favorable outcomes.
  • Administrative and Claims Support: Provide administrative and claims support to senior consultants, prepare routine reports, attend client meetings, and participate in internal training and training with clients as required.

Required Skills and Qualifications:

  • Exceptional Communication Skills: Possess excellent written and verbal communication skills, demonstrating compassion and empathy for customers.
  • Integrity and Attention to Detail: Demonstrate a high degree of integrity and effective time management with a strong attention to detail.
  • Computer Skills and Adaptability: Possess proficient computer skills, including professional email writing and data accuracy, and be adaptable and responsive to a continuously changing environment.

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