Technical Product Specialist

2 days ago

Sydney Olympic Park, New South Wales, Australia Bridgestone Mining Solutions Full time

Bridgestone Mining Solutions Australia is a renowned market leader in the tyre & mining services industry, celebrated for its global reputation for quality products, continuous improvement & cutting-edge application of technology.

Our Off The Road (OTR) Tyres are manufactured specifically to customer requirements, selecting from our broad menu of technical capabilities to create a product with outstanding performance in multiple areas, considering environmental, load & operating variables. Our tyres are supported by a range of products & services, including iTrack tyre pressure & temperature monitoring, as well as wheel/rim supply & repair.

Job Overview:

We seek an experienced Technical Product Support professional to work out of our Head Office in Sydney Olympic Park, supporting our mission to serve society with superior quality.

Compensation Package:

The successful candidate can expect a competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience, plus additional benefits and staff discounts.

About the Role:

  • Promote Bridgestone OTR tyres, iTrack & BMSA related products to existing & potential customers
  • Work with colleagues to optimise OTR tyre selection & use of iTrack to satisfy customer requirements
  • Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel
  • Troubleshoot technical & operational issues for customers & BMSA personnel
  • Identify new product & product improvement opportunities for OTR tyres or iTrack
  • Plan, organise, conduct & summarise field trials of new & current products, including tyres or iTrack
  • Assist the Sales team to monitor & maintain tyre performance guarantees & product warranties
  • Develop & maintain a database to improve market intelligence
  • Assist sales personnel in forecasting, planning & strategy of tyre & iTrack sales
  • Work with the iTrack technical support team across back-end support, rollouts & troubleshooting

Requirements:

  • A minimum of 2+ years of experience in technical support or a related field
  • Demonstrated ability to analyse problems, think critically & provide effective solutions
  • Knowledge of Microsoft office programs with advanced Excel skills
  • High level data analysis and manipulation skills
  • Excellent communication (verbal/written)
  • Strong commitment to safety of yourself & others
  • Patience & flexibility for frequent travel
  • A valid driver's licence
  • Current work rights in Australia

About You:

Successful candidates will have strong analytical skills, excellent communication skills, and a passion for delivering exceptional customer service.

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