Debt Recovery Specialist
2 weeks ago
Job Summary: We are seeking a skilled Collections Officer to join our team at KBH Solutions. As a key member of our team, you will be responsible for managing collections for our business clients.
About the Role: This is a fantastic opportunity to work with a leading national company, utilizing your negotiation and problem-solving skills to resolve outstanding debts. You will work closely with our clients to arrange full payment or suitable payment plans, while maintaining a respectful and professional approach.
Key Responsibilities:
- Negotiate payments of outstanding debts and arrange full payment or suitable payment plans in a respectful manner.
- Update customer information and maintain quality notes.
- Adhere to Privacy Act, ACCC and Legislative requirements.
- Adhere to internal policy and system processes.
Requirements:
- A team player with a positive mindset.
- Previous Collections/Customer Service experience is preferred.
- Professional telephone manner with outstanding communication skills.
- Strong negotiation and problem-solving ability.
- Comfortable working independently as well as within a team.
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