Warehouse Operations Manager

7 days ago


Brisbane, Queensland, Australia Pet Circle Full time

Warehouse Operations Manager (Outbound)

Pet Circle is a leading pet eCommerce retailer, serving customers across Australia to deliver their pet needs directly to their door.

We are seeking a Warehouse Operations Manager for our Outbound team to join our growing distribution centre team in a dynamic environment. This role will assist the Warehouse Manager by helping to maintain a high-performing team, focused on achieving daily targets and maintaining high standards of quality and safety.

The successful candidate will be dedicated to motivating their team to achieve daily targets, promoting a safe working environment, and facilitating staff members to hit Key Performance Indicators (KPIs) to benefit the customer. Tasks will include, but are not limited to, packing and dispatch of customer orders with a focus on quality and efficiency.

The expected hours for this position will be 10am-6pm, Monday to Friday, and the successful candidate will be based onsite.

Key Responsibilities:

    • Lead by example, motivating the team through actions and words
    • Ensure staff adhere to all safety and Work Health and Safety (WHS) policies
    • Manage the team effectively, moving staff into different areas depending on volume and business needs
    • Oversee the packing and picking team to ensure KPIs are met
    • Manage the dispatch team to ensure safe and efficiently wrapped pallets are stacked and limits mixed pallets for ST
    • Work with the supervisor to ensure continued coaching and cross-training of staff
    • Have a customer-first attitude, ensuring packfast at 24 hours is 98%, packfast at 48 hours is 98%, and NDD is 100%
    • Manage employees to ensure they are effective and promote a positive culture
    • Adjust daily the roster and staff hours to ensure accuracy of reporting
    • Assist the business by being flexible with roster/work hours and helping cover other Team Lead/Supervisors in their absence
    • Work with the Customer Experience (CX) team to notify them of any issues regarding OOS or delays in orders
    • Assist Pet Circle through timely and accurate reporting
    • Ensure Cor Compliance at all times
    • Ensure all ST pallets are correctly labeled, placed, and moved to the dock in a timely manner
    • Ensure all AP ULDs are clearly labeled with correct dates and weights

Requirements:

    • Experience in a similar team leader role in a fast-paced warehouse environment
    • Proven ability to work collaboratively with individuals and in cross-functional teams
    • The ability to keep your finger on the pulse by supervising your team over a large work space, and always monitoring team performance
    • Excellent verbal and written communication skills
    • Safety-focused with general knowledge of WHS policies and procedures
    • High attention to detail and confidence to execute decisions
    • Can-do attitude, reliability, commitment, and a strong work ethic
    • Ability to work in a high-pressure, fast-paced environment
    • Forklift License desirable

Pet Circle Benefits:

    • Above Award pay
    • Safety-first culture
    • Free parking onsite
    • Overtime and weekend work available
    • Staff discount on all of our pet products
    • Free weekly lunches
    • Work with an amazing group of Operations Managers

We have a passionate team, a leading brand, 700,000 customers, and growing. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, and we create a humble and inclusive environment for all to thrive.



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