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Retail Banking Specialist

1 week ago

Central Coast Council, Australia ANZ Full time
About ANZ

ANZ is committed to creating a world where people and communities thrive. Our goal is to enhance the financial wellbeing and sustainability of our customers through various initiatives.

The Job

This role involves providing exceptional customer service as a Banking Consultant in our Retail Banking department. You will work closely with customers to meet their end-to-end financial needs and goals, leveraging transaction activities, needs-based conversations, and digital solutions to deliver an outstanding experience.

You will be part of a collaborative team and act as a role model and peer coach to achieve the best possible customer experience. Your passion for delivering on our Customer Promises will ensure customers leave the branch as strong advocates of ANZ.

  • Deliver a seamless branch experience by meeting each customer's banking needs.
  • Be part of a collaborative team and act as a role model and peer coach.
  • Contribute to increased customer engagement and advocacy.
  • Participate in and support bank programs and initiatives.
  • Ensure compliance with ANZ and branch policies.
Key Skills and Qualifications

To succeed in this role, you will ideally possess the following skills and qualifications:

  • Exceptional customer focus and retail experience.
  • Able to adapt to change and ambiguity.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively within a team environment.

You're not expected to have 100% of these skills. A growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Join Our Team

From the moment you join ANZ, you'll be working towards a common goal: to improve the financial wellbeing and sustainability of our customers. You'll feel valued and empowered to take the next big step in your career. At ANZ, we celebrate diversity and welcome applications from everyone. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.