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Service Technician
2 months ago
Miele Australia Pty is seeking a skilled and experienced Service Technician to join our team in a permanent, full-time capacity. As a Service Technician, you will be the face of the brand for our customers, providing exceptional service and support for a range of quality Miele appliances.
Key Responsibilities- Carry out quality field service repairs at customer premises, ensuring a positive customer experience at all times.
- Accurately complete necessary paperwork and service invoices in a timely manner.
- Manage van stock and handle customer complaints in the field within company guidelines.
- Provide exceptional customer service and support, building positive and lasting relationships with customers and other team members.
- Great attitude with a friendly, professional, and positive demeanor.
- Relevant experience and full electrical license.
- Current and valid full Australian driver's license.
- Sound technical knowledge of electrical and mechanical fault finding through effective problem solving skills.
- Excellent written and verbal communication skills.
- Solid computer skills with knowledge of the Microsoft Office suite.
- Ability to squat, kneel, and twist frequently.
- Ability to push and pull varying weights.
- Be a team player with the ability to ask for and provide direction when needed.
- Have a gas, refrigeration, household/commercial appliance, or white goods background (advantageous but not required as we provide extensive product training).
- Be able to drive to varying locations within metropolitan Adelaide.
- Work with set organisational targets (KPIs).
- Genuinely enjoy meeting and interacting with customers.
- Embrace changing technology and work efficiencies.
- A positive, supporting culture in a global German business with 124 years of experience.
- A professional and friendly work environment driven by our clear values and behaviours.
- Dedicated in-house technical training and extensive on-the-job support team.
- Strong focus on work-life balance.
- Access to Miele's free yearly health checks and other health initiatives.
- Access to our Employee Assistance Program (EAP).
- Generous staff discounts on our products.
