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Banking Consultant

2 months ago

Alice Springs, Northern Territory, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Alice Springs. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and shaping the future of banking in Australia.

Key Responsibilities
  • Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and education on digital solutions.
  • Collaborate with a dynamic team to deliver the best possible customer experience and act as a role model and peer coach.
  • Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
  • Participate in and support bank programs and initiatives, ensuring compliance with ANZ and branch policies and procedures.
  • Take responsibility for 'knowing your customer' from a risk perspective.
Requirements
  • Exceptional customer focus, with retail experience an advantage.
  • Experience in using technology and promoting digital channels.
  • Ability to multi-task and adapt to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
About Us

At Australia and New Zealand Banking Group Limited, we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ. Our flexible working arrangements allow our people to 'make work, work for them'. We are an organisation where different backgrounds, perspectives, and life experiences are celebrated.