Technical Support Expert

1 week ago

Lane Cove Municipal Council, Australia beBee Careers Full time

Serving as a Technical Expert for Life Sciences and Biotechnology

This exciting opportunity is perfect for a skilled and motivated Field Service Engineer looking to make a real impact in the life sciences and biotechnology sectors. As a key member of our team, you will be responsible for providing expert technical support and ensuring seamless service delivery for cutting-edge scientific equipment.

Main Responsibilities:

  • Provide level 1 & level 2 customer support for service requests and emergency field servicing for products like surgical, UM, wide field and stereo microscope for customers and sales team.
  • Assist with installations and commissioning, preventive maintenance and troubleshooting for products like confocal, wide field and stereo microscope with detailed records of all service activities.
  • Collaborate with other service engineers, the sales team, and technical support to ensure seamless service delivery.

Requirements:

  • Education: Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline is mandatory.
  • Experience: Previous experience as a field service engineer, technician, or similar role is highly regarded, experience working with microscopes and imaging systems is a significant advantage.
  • Analytical Thinking: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues and repair complex electromechanical systems. Also requires strong knowledge of computer hardware & software, with the ability to diagnose and resolve software-related issues.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel – within NSW and occasionally interstate within Australia.
  • Must have a valid driver's license with an acceptable driving record.
  • Ability to lift, move or carry equipment up to 10-15kgs, and work equipment installed on floor level.

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