
Customer Service Representative Opportunity
1 week ago
Customer Service Representative Opportunity
Our organization is seeking a motivated and customer-focused professional to fill the role of Customer Service Representative.
Key Responsibilities:
- Address and resolve customer complaints in an efficient and effective manner.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Identify and escalate issues that require further attention to the appropriate team members.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Provide product and service information to customers, and assist them with placing orders, tracking shipments, and other related tasks.
- Collaborate with other team members to achieve customer satisfaction and meet team goals.
Requirements:
- Proven experience in customer-facing roles or similar environments.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking skills.
- Ability to work well under pressure and handle a high volume of inquiries.
- Attention to detail and accuracy.
- Ability to multitask, prioritize, and manage time effectively.
- Experience using customer service software is preferred.
- High school diploma or equivalent required; college degree preferred.
This position is available for part-time or full-time applicants based in Australia.
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