Retail Customer Experience Manager
6 days ago
Customer Service Team Leader Opportunity
As a seasoned leader, you will be responsible for driving exceptional customer experiences by overseeing a team of customer service representatives. Your expertise in retail operations and knowledge of innovative practices will ensure the store is welcoming and energized at all times.
Key Responsibilities:
- Lead, coach, mentor, and inspire a team to deliver outstanding results and exceed customer expectations.
- Oversight of day-to-day store operations to maintain a positive and inclusive environment.
- Resolve customer inquiries with empathy and a focus on delivering a positive impression.
- Support new team members with comprehensive onboarding and training to ensure they are equipped to provide exceptional customer service.
Required Skills and Qualifications:
Experience in a retail environment and knowledge of innovative practices are essential for success in this role. You must possess strong customer service orientation, problem-solving skills, and the ability to make informed decisions. Additionally, you should be results-driven and charismatic, with the ability to motivate and support your team to perform at their best.
Benefits:
We offer a competitive remuneration package, including employee discounts and benefits such as paid parental leave, flexible working arrangements, and access to professional development opportunities.
Others:
Our organization values diversity and inclusivity, and we strive to create a workplace culture that reflects these values. We offer confidential counseling services and a range of employee networks and initiatives to support our staff's well-being and growth.
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