Customer Experience Lead

2 weeks ago


Council of the City of Ryde, Australia Metropolitan Memorial Parks Full time
About the Role

The Customer Care Manager will be responsible for leading a high-performing customer care team, ensuring seamless delivery of customer support services across the customer journey. This involves fostering a customer service mindset with strong follow-up and forward planning strategies.

Key Responsibilities:

  • Lead and develop a high-performing customer care team
  • Coordinate and lead team meetings, projects, and process improvements
  • Identify opportunities for improved productivity and efficient operations
  • Ensure accurate recording of data and oversee audit and remediation tasks


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