Senior IT Support Specialist

2 weeks ago


Brisbane, Queensland, Australia Michael Page Full time

Company Overview: Our client is a prominent Government agency based in Brisbane's CBD, known for their values-driven approach to development, respect, integrity, and teamwork.

About the Role: We are seeking an experienced Level 2 Service Desk Technician to join our dynamic IT team. The successful candidate will be responsible for providing top-notch technical support, troubleshooting, and maintenance of our organization's IT infrastructure.

Estimated Salary: $65,000 - $80,000 per annum, plus superannuation

Job Description: As a Senior IT Support Specialist, you will be responsible for the following key areas:

  • Supporting approved software packages, including electronic lock & security systems, surveillance systems, digital signage, and user security integration
  • Assisting with data exporting, importing, and ID card production
  • Preparing reports aligned with internal Government processes & standards
  • Troubleshooting and supporting approved internet security measures
  • Managing business relationships
  • Day-to-day service desk operations, triaging & escalating tickets through our ITSM tool
  • Base level networking – cabling, switching & routing

Required Skills and Qualifications: To be successful in this role, you will need:

  • Prior experience in a Queensland Government body or similar environment
  • Experience with Service Desk Plus ticketing software
  • Excellent interpersonal communication skills
  • Ability and proven success working in a team
  • Strong understanding of Office 365 E5 Application stack, Active Directory, Azure Active Directory, Azure, Exchange, SharePoint, Intune, ZScaler, and mobile device management

Benefits: This exciting opportunity offers:

  • An immediate start date
  • A highly collaborative work environment
  • Opportunities for growth and development
  • Competitive starting pay rate
  • A high likelihood of contract extension


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