Senior ICT Support Specialist
3 weeks ago
We are a rapidly developing business specialising in CCTV security solutions. We are seeking a qualified and experienced ICT Support Engineer to work with us. We aim to provide value-added professional services to individuals and business clients.
Your duties include but are not limited to:
- Functional testing, algorithm testing and interface testing of back-end management systems for user-end;
- Participating in requirement analysis, writing test cases and test plans, designing test data, and writing test reports;
- Recommending corrective action plans and improvements through monitoring and auditing of processes and procedures;
- Using Python and other programming languages to categorize testing results, ensuring the outcome is in accordance with the desired results;
- Using computing platform to establish the testing framework for automation testing, and performing interface automated testing;
- Writing programming codes to build testing tools, with the aim of simplifying repetitive work and improving testing efficiency;
- Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols;
- Coordinating and communicating with relevant personnel to ensure awareness and adherence to standards, procedures and quality control issues and activities, such as resource allocation and risk assessment;
- Creating and reviewing technical documentation such as testing guides and manuals;
- Communicating with users and management to resolve the potential problems of the systems;
Required Experience, Skills and Qualification:
- At least 2 years' experience as an ICT Support Engineer;
- Bachelor's degree or above with a major in Information Technology and relevant areas;
- Knowledge on CCTV security systems;
- Ability to use various programming languages and software;
- Strong interpersonal and communication skills;
- Attention to details;
- Ability to perform multi-tasks and determine priorities;
- Ability to work in a team and work on your own;
- Project management skills;
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