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Data Quality Specialist
2 weeks ago
About Us
The Australian Council of Trade Unions ACTU aims to enhance the working lives of healthcare and aged care workers in Australia.
Our organization is dedicated to building a fair and just society through improved pay, job security, and conditions for our members.
We have a dynamic team of employees who collaborate to support and assist each other in our mission to grow and develop the industrial, social, and political interests of our members and their communities.
About the Role
The Data Support Officer will play a key role in supporting the organization in building out the quality and breadth of data in its Customer Relationship Management System.
The position will focus on remediation activities, procedure implementation, and supporting operational compliance by entering, monitoring, validating, and reconciling data, as well as performing related activities to correct information and monitor datasets to maintain a high level of accuracy in the Union's membership register.
This is a permanent full-time position based in our Sydney CBD Head Office. The position requires an in-office presence.
Responsibilities:
- Ensure all requests are correctly logged, categorized, and activities recorded.
- Supervise and support lower-level data support officers.
- Monitor tasks and priorities in accordance with ongoing project demands.
- Provide basic support for CRM inquiries.
- Complete ad hoc data entry efficiently and accurately.
- Work with business and technical team members to create data standards and principles to improve organizational data management practices.
- Generate/modify reports as required.
- Support the IT Services team in identifying what data is more important to the business and work with the CRM Support Officer to assess, manage, monitor, and report on this data.
- Support operating divisions with using various campaigning tools and systems.
- Understand various business processes and systems and data needed to support them.
- Conduct quality assurance activities, including ongoing monitoring of data accuracy and consistency.
- Ensure data integrity by monitoring changes and engaging with staff to help drive corrective action (data hygiene).
- Contribute to the organizing objectives of the union through outreach to members and potential members.
- Contribute to broader initiatives to improve and enhance organizational data.
- Assist with data-related projects and provide support for CRM enhancements.
- Assist with other project tasks as needed, including testing and user training.
Essential Skills and Experience:
- Proven track record in data quality assurance and customer service-related roles.
- High attention to detail and accuracy, with ability to maintain focus in repetitive work.
- Basic computer skills, including good knowledge of Excel and the Microsoft suite of products.
- Experience working with iMIS or similar customer relationship management system.
- Basic analytical skills and the ability to follow procedures.
- Basic time management and prioritization skills.
- Demonstrated ability to grasp new information, answer queries quickly, and seek relevant information from a variety of sources.
- A self-starter, prepared to take initiative and learn new skills and system functionality.
- Ability to work autonomously and as part of a team.
