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IT Support Professional

2 weeks ago

Brisbane, Queensland, Australia Robert Walters Full time
ICT Support Specialist

We have an excellent opportunity for an experienced ICT Support Specialist to join our dynamic team in Brisbane, Australia.

Benefits include:

  • Competitive hourly rate of AUD48 - AUD50 + Super

About the role:

This demanding position involves providing technical support for enterprise services and solutions in Microsoft Windows and M365 computing environments. Key responsibilities include:

  1. Maintenance and support of ICT systems and networks
  2. Application of technical knowledge in various areas such as Microsoft 365, desktop and mobile devices, network fundamentals
  3. Collaborative participation in problem-solving and analytical activities within an ITIL framework
  4. Deployment and support of ICT equipment and software throughout Queensland
  5. Expert advice and consultation to staff members on information systems infrastructure and facilities
  6. Enhancing customer satisfaction by adhering to quality management systems
  7. Teamwork with the Technology Services group

Requirements:

To be considered for this challenging role, please ensure that you have:

  1. Analytical expertise and ability to resolve intricate issues in large-scale ICT environments
  2. A proactive approach with demonstrated self-motivation
  3. Open-mindedness to learning new techniques
  4. Knowledge of desktop, mobile hardware, Microsoft OS, Microsoft 365
  5. Practical understanding of network basics