Travel Technology Specialist
3 days ago
About the Role
This is an exciting opportunity for a Travel Technology Specialist to join our team as a Flight Centre Systems Analyst. In this role, you will be responsible for providing technical support and consultancy to internal and external businesses, working with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management.
You will be required to have a minimum of 5 years' experience in the Travel industry, specifically in working with Air Distribution systems and products such as Sabre, Amadeus, Travelport or other air aggregators. You will also need to have experience in business analysis or project management, as well as leadership experience.
What You Will Be Doing
- Maintaining a detailed understanding of our Air Distribution systems and their relationship with FCTG systems and users.
- Providing high level technical assistance by handling third level support escalations.
- Identifying trends and opportunities to simplify, streamline or enhance.
- Working with Business Improvement Managers to create and validate processes to enhance business productivity.
- Engaging with stakeholders to identify and communicate business risks and opportunities.
- Articulating business requirements.
- Liaising with internal support business to limit duplication.
- Managing release deployments.
- Developing knowledge articles.
- Upskilling Support & Off-shore team members.
- Expertise in our Air Distribution systems.
- Supporting technical implementations.
Requirements
- Minimum of 5 years' experience in the Travel industry, specifically in working with Air Distribution systems.
- Experience in business analysis or project management.
- Leadership experience.
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