Technical Consultant

11 hours ago

Sydney, New South Wales, Australia Coevolve Pty Full time
About Coevolve

Coevolve is a pioneering global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises.

With a presence in over 80 countries, Coevolve empowers enterprises to deliver secure and reliable connectivity to wherever they operate, drive digital transformations quicker, and improve key business applications at dramatically reduced costs.

Our innovative approach to network management leverages AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services.

We are proud to be the next generation of co-managed digital infrastructure specialists, ensuring we remain market-leading and at the forefront of Networking solutions globally.

About the Role

As a Technical Consultant (TC), you will play a pivotal role in leading and managing technical engagements with our clients.

Your expertise will be essential in guiding prospects and existing customers through complex technical landscapes, particularly in areas such as Global Network Assessments, SD-WAN/SASE, and Application Performance optimization.

You will serve as the technical liaison with key vendors, helping shape the technical scope and design of our solutions while ensuring that projects are delivered efficiently and effectively.

Working together with the Operations (Client Experience and CRC teams) and our Sales functions, the Technical Consultant will work across all four life cycle phases of our SD-WAN service offering (Assess Deploy Manage Optimize), with the majority of the focus being in the Assess phase.

Key Responsibilities
  • Lead Technical Discussions: Conduct technical meetings and discussions with prospects and clients to understand their needs and propose suitable solutions.
  • Consulting Engagements: Manage consulting projects, including Global Network Assessments, SD-WAN/SASE readiness, traffic optimization, Vo IP, and other technical areas.
  • Vendor Liaison: Act as a technical liaison with key vendors such as Velo Cloud by Broadcom, Cato Networks, and Zscaler to ensure solutions are aligned with client needs.
  • Project Costing and Support: Assist in defining the cost base for projects and provide critical input to the sales team to facilitate buy-in from technical decision-makers.
  • Project Management: Maintain accurate project timelines and lead the Professional Services-based Proof of Concept testing during the sales process.
  • Client Relationship Management: Build and maintain strong relationships with clients, encouraging discussions of new potential projects.
  • Workshops and Documentation: Lead technical workshops before and after contract signatures to finalize scope and design. Develop and own technical scope and high-level design documents, including migration steps.
  • Technical Review and Support: Conduct regular technical review meetings with clients to inform them of relevant solution enhancements and industry trends. Provide support during the implementation phase as needed.
  • Knowledge Sharing: Proactively distribute knowledge to the team, sharing experiences during weekly Sales-Ops calls, weekly CTO-Ops Director calls, and via internal Microsoft Teams channels.
  • Ongoing Process Improvement: Continuously contribute to the improvement of bidding, Change Management methodology, and other operational processes.
  • Continued Learning and Innovation: Stay up to date with the latest market technologies, products, and services. Assist in Coevolve's Product Development activities by leading technical workshops and refining technical methodologies, ensuring that our offerings remain cutting-edge and relevant to market needs.
Requirements
  • Communication: Strong written and oral communication skills, with the ability to interact effectively at both technical and conceptual levels.
  • Technical Expertise: Proficiency in Microsoft Office, Visio, and excellent knowledge of the following technologies (hands-on experience preferred): WAN and LAN design Switching and routing (BGP, OSPF, Qo S, Co S, NBAR, PBR) MPLS, Internet, DMVPN, IPsec Access technologies (Ethernet, PPP, Wireless, satellite) Network and Application Performance Management Network and Application Optimization tools Security concepts (firewalls, proxy servers, IDP/IPS) Cloud delivery (Iaa S, Paa S, Saa S) Data center design, Disaster Recovery, Business Continuity Plans SD-WAN and Next-Gen Networking: Familiarity with SD-WAN, SASE, multi-cloud networking, and other next-generation network technologies is a plus.
  • Problem-Solving: Confident, tenacious, and self-driven with a proven track record of developing high-quality, commercially viable technical solutions.
  • Commercial Acumen: Good understanding of commercial considerations to ensure that solutions are viable and not over-engineered.
  • Learning Agility: Desire and ability to quickly learn new technologies and interact with third-party vendors.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we are unable to sponsor work visas for this role.

We look forward to hearing from you

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