Financial Services Representative

1 day ago

Adelaide, South Australia beBeeCustomerService Part time $90,000 - $120,000
Customer Service Specialist Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be the face of our branch and business, providing exceptional service to our customers and helping them achieve their financial goals.

About the Role:

  • You will provide expert advice and guidance to customers on our products and services.
  • You will build strong relationships with customers to understand their needs and preferences.
  • You will work collaboratively with the team to meet sales targets and improve customer satisfaction.
  • You will stay up-to-date with industry trends and developments to ensure you have the latest knowledge and skills.

Key Responsibilities:

  1. Deliver exceptional customer service and resolve customer complaints in a timely and professional manner.
  2. Develop and maintain strong relationships with customers to increase loyalty and retention.
  3. Work closely with the sales team to identify and pursue new business opportunities.
  4. Provide product training and support to colleagues to enhance their knowledge and skills.
  5. Contribute to the development of sales strategies and plans to achieve business objectives.

Requirements:

  • Extensive experience in a customer-facing role, preferably in a banking or finance environment.
  • Proven ability to consistently meet or exceed sales targets.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

Benefits:

  • Competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to make a real impact on the lives of our customers.

About Us:

We are a leading bank that values our employees and strives to create a positive and inclusive work environment. We offer a range of benefits and perks to our staff, including competitive salaries, bonuses, and comprehensive training programs. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you

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