VP of Customer Engagement and Growth

2 weeks ago

Sydney, New South Wales, Australia Zycus Inc. Full time

**Empowering Customer Success Across APAC**

Zycus Inc. is seeking an experienced leader to drive customer success and growth across the Asia-Pacific region. As VP of Customer Engagement and Growth, you will develop and execute a comprehensive customer engagement and growth strategy, leveraging your expertise in customer-centric approaches and strategic partnerships.

Key Responsibilities:

  1. Customer Engagement Strategy: Develop and implement a customer engagement strategy that drives business growth, enhances customer loyalty, and maximizes customer value.
  2. High-Impact Team Leadership: Recruit, mentor, and manage a high-performing team, focusing on collaboration, innovation, and results-driven performance.
  3. Strategic Partnerships: Foster strong partnerships with cross-functional teams, including Sales, Product, and Marketing, to ensure aligned customer success strategies and seamless customer experiences.
  4. Performance Metrics and Reporting: Establish and track key performance metrics, providing regular reporting to executive leadership on customer success initiatives and their impact on business growth.

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