Automation Project Specialist
1 week ago
The Automation Support Officer plays a crucial role in the development and training of automation projects, ensuring seamless document processing and efficient communication with users.
Key Responsibilities:
- Support the development and training of automation projects
- Collect documents from across the business
- Train users on the document processing platform
- Handle service desk requests for Rapid and Portals
- Manage user roles and permissions
- Administer portal user management and document templates
- Fund setup and maintenance
- Interest rate updates
- End-to-end communication with users, from issue identification to resolution
- Assist in the QA process
Requirements:
- Ability to work in a service desk environment
- Experience in task prioritization
- Excellent communication skills and agile team collaboration
- Ability to learn and use various cloud platforms and software systems
Benefits:
This role offers an exciting opportunity to contribute to the success of our organization by delivering exceptional customer service and support.
Ongoing Training and Development:
We are committed to providing ongoing training and development opportunities to ensure that our staff have the skills and knowledge needed to succeed in their roles.
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