Automation Project Specialist

1 week ago


Brisbane, Queensland, Australia beBeeAutomation Full time $48,000 - $60,000
Job Description

The Automation Support Officer plays a crucial role in the development and training of automation projects, ensuring seamless document processing and efficient communication with users.

Key Responsibilities:

  • Support the development and training of automation projects
  • Collect documents from across the business
  • Train users on the document processing platform
  • Handle service desk requests for Rapid and Portals
  • Manage user roles and permissions
  • Administer portal user management and document templates
  • Fund setup and maintenance
  • Interest rate updates
  • End-to-end communication with users, from issue identification to resolution
  • Assist in the QA process

Requirements:

  • Ability to work in a service desk environment
  • Experience in task prioritization
  • Excellent communication skills and agile team collaboration
  • Ability to learn and use various cloud platforms and software systems

Benefits:

This role offers an exciting opportunity to contribute to the success of our organization by delivering exceptional customer service and support.

Ongoing Training and Development:

We are committed to providing ongoing training and development opportunities to ensure that our staff have the skills and knowledge needed to succeed in their roles.



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