Client Relationship Strategist

17 hours ago

Sydney, New South Wales, Australia Reveal Full time

Job Overview

\helpers provide exceptional support to clients in leveraging Reveal's software platform to its full potential. Collaborating closely with the client, you'll identify areas for improvement and develop tailored strategies to drive product adoption. As a key member of the Client Success team, your primary objective is to foster strong relationships with clients and ensure they achieve optimal results from our platform.\

Key Responsibilities:

\
  • \
  • Develop and implement targeted strategies to enhance client experience and increase product utilization.\
  • Analyze client needs and preferences to create customized solutions that meet their objectives.\
  • Promote seamless onboarding processes to ensure clients quickly realize the value of Reveal's platform.\
  • Manage multiple client relationships simultaneously, balancing competing demands and priorities.\
    \

    The ideal candidate will possess excellent business acumen, empathy, and communication skills, enabling them to understand client challenges and tailor solutions accordingly. A strong background in account management, consulting, or a related field, preferably within eDiscovery or data forensics, is highly valued. Additionally, experience working with technology platforms and a proven track record in driving customer success are essential qualifications.\

    Educational Requirements: \

    • \
    • Bachelor's degree in a relevant field, such as computer science, IT, or a legal discipline.\
    • Relevant certifications, like Reveal, Brainspace, ACEDS, or other eDiscovery credentials, are beneficial.\
    • 5+ years of experience in account management, consulting, or a related field within eDiscovery, data forensics, or the legal industry.\
    • Prior experience collaborating with clients and building strong relationships is also desired.\

    Compensation: \

    The estimated annual salary for this position ranges from $120,000 to $180,000, commensurate with experience and qualifications. This figure takes into consideration the company's location and industry standards.\

    About Reveal: \

    Reveal is a leading provider of innovative software solutions designed to help organizations navigate complex eDiscovery challenges. With a commitment to delivering exceptional customer experiences, we empower our clients to unlock the full potential of our platform and achieve unparalleled results.

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