Relationship Specialist

Empowering our people to make a positive difference for customers and communities is at the heart of everything we do.

We foster an inclusive and respectful culture where individuals can learn, grow and achieve their best.

To deliver exceptional customer experiences, we set bold ambitions and clear expectations.

This part-time position is located in Yarrawonga Branch and requires working 5 days a week, Monday to Thursday 9am to 4:30pm and Friday 9am to 5:15pm on a fixed-term contract.

• Provide superior support to customers as their primary point of contact and always put them at the forefront.
• Help customers identify suitable products and services including account opening, lending and banking transactions.
• Ensure seamless customer experiences and guarantee that all details are accurate and up-to-date.
• Present customers with Smarter Banking options to simplify their banking experience.
• Engage in ongoing training and development to enhance your skills.

• A passion for delivering world-class customer service and commitment to quality excellence.
• The ability to work collaboratively as a team and self-motivation to create an outstanding customer experience.
• Attention to detail to ensure efficient and accurate transactions.
• An appreciation for inclusion and diversity among our customers.
• Interest in career development opportunities within the organization.