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Transformational Service Designer
3 weeks ago
Description:
A 12-month contract with the potential for a further 12 months is available for an experienced Service Designer to join our team. Based in any Australian Capital City, this role offers the opportunity to work in a fast-paced environment and contribute to delivering quality outcomes across Participant Experience Design functions of a well-known Federal Government organisation.
This challenging role involves undertaking complex work that requires broad direction and autonomy. As a Service Designer, you will be responsible for leading a team, managing stakeholder relationships, conducting research, and maintaining comprehensive documentation of the current state service.
The key responsibilities of this role include:
- Providing leadership, control, planning, resource management, performance management, and decision making for the team.
- Managing key internal and external stakeholder relationships and representing the organisation's interests across various forums.
- Conducting qualitative and quantitative research to gather user insights, particularly from diverse and vulnerable populations.
- Maintaining process design improvement, including evaluating proposed solutions and design at both a conceptual and tactical level.
- Advocating for the voice and experience of all through work processes.
- Facilitating design-thinking sessions with service users, designing, and testing future experiences.
- Overseeing end-to-end service experiences, ensuring changes are based on everyone's needs and are consistent for all users across different touchpoints.
Requirements:
To be successful in this role, you will need to have the following skills and qualifications:
- Australian Citizenship and ability to gain Baseline Security Clearance
- Proficiency in conducting qualitative and quantitative research to gather user insights, particularly from diverse and vulnerable populations.
- Excellent verbal and written communication skills to articulate design ideas and concepts to stakeholders and team members.
- Ability to create prototypes and mock-ups to visualise service concepts and improvements, specifically within the Figma Design tool.
- Familiarity with design thinking methodologies and tools, with a focus on iterative improvement and user feedback.
- Strong problem-solving skills to address complex service design challenges within the constraints of existing schemes.
Benefits:
This role offers a hybrid working arrangement, requiring three days per week in the office, with the remainder being flexible. We celebrate diversity and encourage people from all sections of our community to apply for this role.
To apply, please forward your resume.
