IT Solutions Engineer
3 weeks ago
The Professional Search Group is seeking a skilled IT Solutions Engineer to provide exceptional support for our clients' IT infrastructure. This role is critical to ensuring the smooth operation of our clients' systems, providing expert support across a variety of systems.
The Role
- Deliver Level 2.5 support and troubleshooting for Azure environments, including virtual machines and associated services.
- Manage and maintain Active Directory, ensuring optimal performance and security.
- Support and administer Office 365, including email, collaboration tools, and user management.
- Diagnose and resolve hardware and software issues across the infrastructure.
- Collaborate with Level 3 engineers to escalate and resolve complex issues.
- Maintain thorough documentation of processes, incidents, and solutions.
About You
- Proven experience with Azure, including virtual machine deployment and management.
- Strong knowledge of Active Directory, including user and group management, GPOs, and security.
- Solid understanding of Office 365 administration, including Exchange, SharePoint, and Teams.
- Experience with networking concepts, including basic routing and switching.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills, both written and verbal.
Bonus Skills:
- Networking/cybersecurity experience, including a strong understanding of firewalls, VPNs, and intrusion detection/prevention systems.
- CISCO certifications (CCNA, CCNP) or equivalent experience in routing and switching.
- Experience with network monitoring and management tools.
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