Community Liaison Officer

7 days ago


Perth, Western Australia FIRST CONTACT Full time

At FIRST CONTACT, we're committed to delivering outstanding service excellence across our properties. As a Support Team Member, you will be a key contributor to this mission, providing exceptional support and ensuring the highest levels of customer satisfaction.

Your responsibilities will involve:
  • Welcoming tenants and visitors with a smile, creating a warm and inviting atmosphere.
  • Efficiently managing service requests, responding promptly to meet expectations.
  • Providing expert guidance on amenities, transport, and local attractions, enriching the overall experience.
  • Driving activations and promoting the use of communal spaces and amenities.
  • Reporting on lobby operations and suggesting improvements to enhance services.
We're seeking someone with:
  • Proven experience in Hospitality, Residential Concierge, or Serviced Office environments.
  • Exceptional communication skills, both verbal and written.
  • A strong commitment to professionalism and quality service.
  • The ability to excel in a fast-paced environment.
  • A genuine enthusiasm for delivering exceptional customer experiences.


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