Customer Support Professional

4 days ago


North Ryde, New South Wales, Australia Pronto Software Full time

About the Role

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Pronto Software is seeking a skilled Customer Support Professional to join our team in North Ryde, NSW. As an ERP expert, you will be responsible for providing first and second level support services to our customers primarily through email and telephone, but also at the customer site.

Your problem-solving skills and experience in ERP modules will assist you in this role. You will work closely with our Professional Services and Business Solutions consultants to:

  • Triage and review reported issues
  • Review, and analyse with customers to understand ongoing impacts
  • Engage with customers via multiple technology methods
  • Document program issues, and deployment of fixes

We offer a competitive salary package that includes a base salary of $80,000 - $110,000 per annum, depending on your experience and qualifications.

About Our Company

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Pronto Software is a well-established and mature software development company with over 1500 clients. We provide a supportive and collaborative work environment that values teamwork and professionalism.

Our Benefits

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We offer a range of benefits including a hybrid work arrangement, opportunities for career growth and development, and a friendly and inclusive team culture.

What We're Looking For

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We are looking for a highly motivated and experienced Customer Support Professional who is passionate about delivering exceptional customer service and support. If you have a strong background in ERP systems and excellent communication skills, we would love to hear from you.



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