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Career Opportunity for a Customer Service Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Title: Career Opportunity for a Customer Service Manager

We are seeking a skilled and experienced professional to lead our front-line team in delivering exceptional customer service.

  • This is a unique opportunity to work with a dynamic team, drive outstanding service, resolve problems, and adjust plans as needed.
  • The successful applicant will be responsible for leading the front-line team, assisting residents with enquiries, building a high-performing team, and ensuring accurate accounting of all resident-related accounts.
  • Liaising with third parties regarding building facilities management is also a key responsibility of this role.

About the Role:

Responsibilities:
  • Lead the front-line team in providing exceptional customer service.
  • Assist residents with enquiries and provide timely support.
  • Build a high-performing team by providing coaching, guidance, and training.
  • Ensure accurate accounting of all resident-related accounts.
  • Liaise with third parties regarding building facilities management.

Requirements:

  • Valid work rights in Australia.
  • National Police Check (or willing to obtain).
  • Working with Children Check (Vic).
  • Current Agents Representative Certificate lodged with Consumer Affairs Victoria.

Benefits:

We value our people and offer a supportive culture, ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing.