Executive Manager
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The Department Director is responsible for ensuring the smooth operation of all Front Office and Housekeeping departments. This includes maintaining high standards, managing a dynamic team, and meeting customer expectations.
This role requires a leader who can drive team performance, inspire growth, and ensure department goals are met while aligning with strategic priorities.
Responsibilities:
- Align department activities with hotel strategy and implement appropriate actions.
- Participate in business optimization meetings to maximize yield and profits.
- Conduct regular divisional communications and briefings to ensure effective team management.
- Handle guest and internal customer matters efficiently and effectively.
- Lead Medallia (HySat) and achieve/exceed guest satisfaction scores.
- Maximize employee productivity through multi-skilling, flexible scheduling, and goal-oriented teamwork.
- Oversight of Rooms experience from check-in to check-out to ensure seamless guest experiences.
Ideal Candidate:
- Recent 5-star hotel experience as a Director of Rooms.
- Experience with Opera or Microster systems advantageous.
- University degree or diploma in Hospitality or Tourism management ideal.
- Strong leadership skills and positive references necessary.
- Highly motivated and adaptable team player required.
- Owner-driven approach to rooms division strategies and revenue growth.
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