Service Advisor
4 weeks ago
We are seeking a skilled Service Advisor to join our team at Cummins. As a Service Advisor, you will play a crucial role in coordinating and scheduling customer repairs for our automotive and industrial customers.
Key Responsibilities:- Serve as the primary point of contact for customers, determining their requirements and needs.
- Plan and schedule jobs, creating work orders and booking in trucks or industrial machinery for engine repairs.
- Communicate vehicle symptoms and fault rectifications to the workshop team and customers.
- Track repair progress, liaising with customers to keep them updated on the status of their repairs.
- Follow procedures and document required information in our service management system to ensure accurate records of work completed.
- Liaise with internal stakeholders, including technicians, customer account managers, and the parts department, to ensure a smooth process from start to finish.
- Submit accurate warranty claims and close and invoice jobs to maximize profit.
- Demonstrated technical experience in automotive or industrial applications is preferred.
- Experience in a similar role is preferred.
- World-class communication skills, both written and verbal, with solid IT capabilities.
- Experience delivering first-class customer service.
- Punctual and reliable, with a professional attitude and strong organizational skills.
- Ability to multitask and work in a team environment.
- Attention to detail and a commitment to delivering high-quality results.
- Competitive base hourly rate.
- Overtime penalties.
- Participation in an annual variable compensation program.
- Salary continuance insurance.
- Discounts on private health insurance, PC software/hardware, and vehicles.
- Annual remuneration reviews.
- Safety equipment, PPE, and uniforms provided.
Cummins is an equal opportunity employer dedicated to diversity in the workplace. We provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law.
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