Insurance Operations Manager

3 weeks ago


Oakleigh East, Victoria, Australia 13cabs Full time

About your role

As an Insurance Operations Manager at 13cabs, you will be responsible for driving revenue and generating returns through effective Cabsure Insurance sales and administration. Your role will involve managing Insurance related matters with Operators and external customers, ensuring high customer engagement and satisfaction. You will also be responsible for maximising the Cabsure customer value proposition to ensure 13cabs is the preferred network partner.

Key Responsibilities

  • Ensure seamless customer service experience through effective collaboration with internal teams.
  • Implement workflow processes and expectations consistently.
  • Proactively manage and integrate new products, systems, and services.
  • Collaborate with other departments to ensure systems and processes are developed and continually optimised for efficiency.
  • Maintain accurate records and documentation.
  • Ensure Insurance/Cabsure meet 13cabs standards, policies and procedures, and Regulatory requirements (SIRA).
  • Manage breaches and non-compliance matters effectively.
  • Communicate and reinforce safety and quality policies and procedures.

About you

To be successful in this role, you will require a tertiary qualification in business, Insurance management or related discipline, and 2 years+ Insurance sales and management or other related experience. You will need to be able to resolve problems pragmatically, see issues from new perspectives, and understand how components come together. You will also need to be able to set goals, develop plans, anticipate obstacles, and develop alternative plans.

How to apply

This is a fantastic opportunity to build on your career and be part of a growth period in a long running organisation. If you have the skills and experience required for this role, please submit your application.



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