Business Growth Strategist
4 days ago
Zarraffa's Coffee, a 100% Australian owned and operated business, aims to deliver exceptional customer experiences. As a key member of our team, you will play a pivotal role in driving growth and success.
About the RoleReporting to the Retail General Manager, you will work closely with our Operations Department to devise and implement strategic plans for expansion. Your primary objective is to enhance growth and profit margins by building relationships with key stakeholders, developing KPIs for individual stores, conducting store evaluations, identifying areas for improvement, and providing guidance to franchisees and store managers as needed.
- Travel to allocated stores to build and maintain relationships with existing and prospective franchisees and store management teams.
- Analyse financial performance of stores and continuously monitor and assess break-even points in order to successfully develop and implement strategies to improve profitability and store performance.
- Evaluate customer satisfaction metrics and determine areas for improvement.
- Uphold and enforce Zarraffa's brand standards across all stores to ensure consistent delivery of exceptional customer experiences.
- Initiate and promote customer-centric initiatives geared towards increasing customer retention and loyalty.
- Implement and maintain effective governance throughout all aspects of store operations.
- Assist in managing and mitigating risks associated with store operations.
- Act as a liaison between the stores and Zarraffa's operations team ensuring timely and effective communication.
- Work collaboratively with various departments to foster best practices and enhance overall store performance.
- Facilitate knowledge sharing and skill development among store teams, contributing to the group's continued growth and success.
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