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Business Process Optimization Specialist
2 months ago
We are seeking a highly skilled Business Process Analyst to join our team at ISS Facility Management Pty Ltd. As a Business Process Analyst, you will play a critical role in documenting, reviewing, and updating business processes to support efficient day-to-day operations and identify areas for optimization.
Key Responsibilities- Mitigate Risk and Improve Business Processes: Ensure business processes are mapped, easily understood, and reviewed regularly to mitigate risk and improve efficiency.
- Task Management and Coordination: Manage business process tasks for the client account, ensuring timely completion and maintaining high standards.
- Business Process Backlog Management: Oversee the management of business process backlog, ensuring tasks are prioritized and completed efficiently.
- Education and Experience: Bachelor's degree or higher in Finance, Accounting, Commerce, or a related field, or equivalent experience.
- Technical Skills: Experience with MS Visio/Lucid Chart or similar mapping tools, and proven experience in business process management.
- Leadership and Communication Skills: Demonstrated ability to manage stakeholder relationships, lead teams, and communicate effectively.
- Analytical and Planning Skills: Exceptional planning, organizing, and analytical skills, with the ability to deliver results under pressure.
- Customer Focus and Empathy: Strong customer focus, results-orientation, and demonstrated empathy and respect for team members.
ISS is a global leader in facility management, passionate about creating a culture that values inclusion and diversity. We are committed to providing a safe and respectful work environment for all our staff.
