ICT Support Specialist
2 weeks ago
About the Role:
The ICT Project Officer delivers essential project administration, technical support, and change management functions, providing comprehensive first and second-level ICT support to preschools, schools, and corporate offices. This role contributes to continuous improvement through stakeholder training, thorough process documentation, issue resolution, and high-quality customer service, while collaborating with ICT teams to troubleshoot complex problems and implement effective solutions that help achieve project objectives and organisational goals.
About You:
To succeed in this role, you will possess excellent communication and interpersonal skills, allowing you to maintain collaborative relationships with stakeholders and staff. You should be able to exercise initiative and judgement where procedures are not clearly defined, set goals, determine priorities, establish timeframes, and plan and organise work while maintaining accuracy, integrity, and confidentiality. Experience in learning new technologies and tools efficiently and supporting, and/or undertaking infrastructure and network changes, projects, and initiatives is also required. Additionally, you should have experience in providing high-quality customer and project services in an ICT environment, including identifying performance outcomes, troubleshooting issues, and using initiative when operating a range of infrastructure systems, hardware, and applications.
Key Skills and Qualifications:
This role requires sound knowledge of ICT infrastructure (server and desktop hardware, network peripherals, mobile devices etc.), TCP/IP, LAN/WAN environments, and information system security principles, practice, and technologies within a Microsoft technologies environment. You should also possess education sector knowledge, specifically an understanding of school and/or preschool environments and the systems and ICT challenges within this context. A qualification related to, or knowledge of, ITIL methods and modern trends, standards, and the practical application of information and communication technology service delivery environment is desirable.
Benefits:
The successful applicant will receive a competitive salary of ASO4 $76,561 - $80,256 per annum (1.0 FTE) + superannuation (11.5%) and leave loading. The position also offers opportunities for professional development and growth within the organisation. People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
How to Apply:
Applications should be made through the IWorkForSA website. Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.
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