QA Practice Manager

3 weeks ago

Sydney, New South Wales, Australia Rest Full time
Job Description

Company Overview

Rest is one of Australia's largest profit-to-member superannuation funds, supporting nearly two million members with around $86 billion of funds under management.

We are committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion, where people feel welcome, safe to be themselves, and inspired to do their best.

Job Summary

We are seeking a highly skilled QA Practice Manager to lead and manage our Testing and Quality Assurance functions across the assigned team.

The successful candidate will be responsible for driving initiatives to standardize and enhance QA practices across projects and stable teams, implementing best practices, and ensuring consistency and efficiency.

Key Responsibilities

  • Lead, manage, and develop a team of QA professionals, driving engagement, performance, and risk management, overseeing service quality and compliance.
  • Provide senior QA services to assigned strategic and operational risk change initiatives, applying Rest standard frameworks and tools.
  • Contribute towards uplifting and implementing QA Roadmap initiatives cross-functional and non-functional streams.
  • Lead collaboration with other members of the Rest Delivery Teams to understand project/program QA resource requirements and plan resources provisioning and onboarding.
  • Lead collaboration with Third Party Vendors to ensure adoption of the Rest Enterprise QA strategy framework and highlight risks, issues, and dependencies impacting quality of delivery.
  • Collaborate with Project Managers, Business Analysts, Test Leads, and other stakeholders to ensure accuracy and timeliness of testing phases and identify and escalate any issues or gaps.
  • Provide Quality Assurance oversight for Program and Project delivery in DTD PD and manage multiple dependencies and interdependencies.
  • Manage influential stakeholder relationships, negotiations, and leadership across multiple segments and geographies.
  • Provide guidance and support to QA team members, helping them develop their skills and knowledge in testing practices.

Requirements

  • Tertiary qualifications in technology, project management, or a relevant business discipline.
  • Formal QA certification.
  • Minimum 3 years QA Practice management and leadership experience in the financial services industry.
  • Minimum 10 years experience in QA or other technology or project management related discipline.
  • Understanding of superannuation industry practices and standards, specifically relating to member services.
  • Excellent communication skills to effectively engage with both technical teams and non-technical stakeholders.
  • Working knowledge of Agile methodologies and experience in an Agile-driven project environment.
  • Experience in Digital Transformation projects in a multi-vendor work environment.
  • Demonstrated hands-on experience in coordinating and supporting UAT for large programs.
  • Ability to work autonomously and act as the point of contact on projects where required.
  • Industry experience within Superannuation is preferred.
  • Familiar with Investment Data Platform, Private Market, and/or Responsible Investment data management frameworks.
  • Excellent written and verbal communication skills with the ability to engage meaningfully with key stakeholders.

What We Offer

  • Personal and professional development opportunities.
  • Hybrid working.
  • Purchase leave scheme and gender-neutral 16 weeks paid parental leave.
  • Super Contribution Continuation for 12 months of parental leave.
  • Linkedin Learning.
  • Income Protection Insurance.
  • Rest Excellence awards (peer recognition awards based on Rest's values and behaviours).
  • Rest Stops - meeting-free breaks.

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