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Clinical Specialist
1 month ago
We are seeking a highly skilled Clinical Specialist to join our Cranial and Spinal Technologies team in Brisbane. As a key member of our team, you will provide superior customer service, clinical support, and practice professional and effective territory management for our Queensland region.
Key Responsibilities- Collaborate with regional Spinal Sales and neurosurgery teams to identify prospective new users for applicable technology-enabled procedures, growing technology adoption and increasing utilization.
- Work with the State Sales manager to prioritize customer technical support and service expectation goals and execute company programs.
- Document new or existing installations.
- Coordinate, support, and collaborate with area managers and other Surgical Synergy team members for on-site installations with our customers.
- Represent Medtronic during technology-enabled procedures to provide technical assistance.
- Provide timely information to the regional team regarding customer concerns, issues, and market opportunities.
- Report necessary complaints and partner with customer service to ensure full resolution.
- Train physicians and hospital personnel on technical matters relating to our technology-enabled procedures.
- Provide a clinical resource for surgeons, clinicians, and others being trained.
- Train hospital staff to enable them to conduct training for their personnel (train the trainer).
- High School Diploma with minimum of 8 years relevant experience, or Associate Diploma with minimum of 6 years relevant experience, or Bachelor's Degree with minimum of 4 years relevant experience.
- Excellent communication and interpersonal skills.
- Experience in a clinical setting (e.g., in-theatre) or within the medical device industry.
- Biomedical background.
- Previous knowledge and experience in Image Guided surgery (IGS).
- Experience in Robot operating systems/Engineering.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
