Digital Transformation Business Analyst

4 days ago


Newcastle, New South Wales, Australia Coates Group Full time
About Us
At Coates Group, we're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry-leading signage solutions.

We've already achieved a lot, but we're just getting started. With over 50 global markets and 9 offices around the world, our global headquarters is proudly located in Sydney, Australia.

We're led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

We're creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

The Role
You will play an integral role as a Technical Business Analyst, understanding and conveying customer needs to the Engineering team to ensure delivery of a solution that fits the client's needs. The Tech BA will be expected to liaise with various stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows.

This role involves collaborating with customers, product managers and business stakeholders to gather, analyze and document technical and functional business requirements that meet business outcomes. Conduct workshops and interviews to elicit, validate and document clear business requirements. Map client requirements into product epics/features, decompose product epics/features into user stories/tickets with detailed functional and technical requirements and acceptance criteria.

The key responsibilities include:
  1. Collaborate with customers, product managers and business stakeholders to gather, analyze and document technical and functional business requirements that meet business outcomes.
  2. Conduct workshops and interviews to elicit, validate and document clear business requirements.
  3. Map client requirements into product epics/features.
  4. Decompose product epics/features into user stories/tickets with detailed functional and technical requirements and acceptance criteria.
  5. Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements.


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