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Brisbane, Queensland, Australia AirTree Ventures Pty Full time

We're seeking an Enterprise Customer Success Manager to join our team at Askable. This role will involve driving customer engagement and usage of our product, while also developing and executing strategies to optimise and increase account usage.

About the Job
  • You will work closely with customers to understand their objectives and discover opportunities to deliver extra value.
  • Develop and execute strategies to optimise and increase account usage, including listening, strategising, and making recommendations.
  • Demonstrate our product to new teams within existing accounts and create custom solutions tailored to unique customer needs.
  • In-person relationship building is essential, as you'll conduct regular face-to-face customer meetings and attend UX conferences and meet ups.

Requirements:

To be successful in this role, you'll need at least 2-3 years of experience working in a relationship-based, customer-facing role such as Customer Success Manager, Account Manager, or Partnerships Manager.

Key Skills:

  • Excellent verbal and written communication skills to build and maintain authentic customer relationships.
  • Sales awareness, including knowledge of KPIs and targets, and the ability to focus on needle-moving activities during campaigns.
  • Ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.
  • Collaboration and independence, with emotional maturity to give and receive constructive feedback.
  • A growth mindset, always looking for opportunities to improve yourself, your team, and the business.
  • Technological proficiency, able to leverage technology to perform as if we're a much larger team.

What We Offer:

  • Competitive salary
  • Bonuses for hitting and exceeding targets
  • 'Askable Days' – a paid day off every month
  • A healthy and delicious lunch every day