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Junior Business Analyst
2 months ago
We are seeking a highly skilled and motivated Junior Business Analyst to join our team at Fujitsu. As a key member of our Defence ICT team, you will be responsible for maintaining the procedures, documentation, applications, and services that comprise or support the Defence Universal Configuration Management Database (UCMDB) capability.
Key Responsibilities- Provide technical support and expertise in the maintenance of live Configuration Management applications and services within the Defence ICT Environment.
- Ensure compliance with industry standard and defence standard service management policy, procedure, and best-practice.
- Provide technical advice and guidance on the operations of Defence Configuration Management applications.
- Develop and maintain processes and procedures for maintaining the Defence CMDB and related applications.
- Coordinate level 3 support of Configuration Management activities.
- Provide Level 2 & 3 support for Configuration Management applications.
- Resolve incidents and tasks assigned through Defences' Incident Management Tools in a timely and efficient manner.
- Coordinate the reporting and maintenance of data quality within the Defence Configuration Management Database (CMDB).
- Ensure CMDB Discovery coverage and data quality comply with defined CMDB Managed Network Coverage Scope, Defence Configuration Management taxonomy, and Security requirements.
- Maintain and support the creation of new site codes, including the maintenance of the Defence Site Code Management database.
- Intermediate experience within an IT technical role, offering Level 2 & 3 support for applications, databases, and services.
- Intermediate experience in a Service Management position, including experience with ICT incident, change control, and service request management.
- Intermediate experience in the utilisation of ITIL-based Service Management languages within a business environment.
- Configuration Management knowledge and skills.
- Technical knowledge of network design practices, terminology, and networking technologies, specifically in relation to IP-based networking technology.
- Knowledge of specific technical specialism's, providing detailed advice regarding their application or service, and capable of learning to execute specialized tasks.
- Knowledge and skills in providing technical support in a broader ICT customer support context, particularly in relation to end-user or customer communication.
- Minimum ITIL V4 Foundations Certification.
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- We have an excellent reputation across the region and globally.
- We live our values of aspiration, trust, and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
