Logistics and Customer Service Specialist

1 month ago

Broken Hill, New South Wales, Australia Globe Home Timber & Hardware Full time

Globe Home Timber & Hardware is seeking an experienced Logistics and Customer Service Specialist to join their team in a retail environment.

About the Role

This is an exciting opportunity for a customer-focused individual to work in a busy retail setting, providing exceptional service to customers and ensuring a seamless delivery experience.

Key Responsibilities:

  • To perform deliveries to customers in a timely and efficient manner, accurately checking products and details before handing over to the customer.
  • To answer customer queries relating to products, source orders, and follow through to payment and collection or delivery.
  • To maintain a clean and tidy store environment, including products and racking, adhering to high standards of presentation.
  • To take responsibility for inventory management in designated areas, unpacking stock from pallets and maintaining accurate records.
  • To provide assistance with measuring and cutting timber and trims as required, and to cut keys and refill gas bottles when necessary.
  • To ensure the store environment remains safe for customers and colleagues, reporting any hazards or issues promptly.
  • To support newer team members and contribute to a positive and productive working culture.

Requirements:

  • Candidates should have excellent communication and teamwork skills, with the ability to work effectively in a fast-paced environment.
  • A strong focus on customer satisfaction and a commitment to delivering high-quality service are essential.
  • The ideal candidate will be self-motivated, able to prioritize tasks, and have good time management skills.
  • An understanding of Globe's business and products would be beneficial.

What We Offer:

  • A competitive salary range of $65,000 - $85,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and growth.

About Us:

Globe Home Timber & Hardware is a leading retailer of building materials and hardware, committed to providing exceptional service and quality products to our customers. Our team is passionate about delivering outstanding results and creating a positive shopping experience for all customers.

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