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Customer Service Liaison QLD

3 weeks ago

Brisbane, Queensland, Australia Group Enterprises Pty Ltd Full time

At Group Enterprises Pty Ltd, we're seeking a highly motivated Customer Service Coordinator to join our dynamic team in QLD.

This role presents an exciting opportunity to work with a leading technology solutions provider, supporting industries such as utilities, resources, manufacturing, telecommunications, and transport.

About the Role

We're looking for a customer-focused professional who can provide exceptional support and service to our clients. As a key member of our team, you'll be responsible for ensuring seamless communication and resolving issues efficiently.

Your primary objective will be to deliver outstanding customer experiences, fostering strong relationships and loyalty with our clients.

Key Responsibilities
  • Provide proactive and reactive customer support via various channels
  • Resolve complex customer complaints and issues in a timely manner
  • Collaborate with internal teams to ensure effective issue resolution
  • Maintain accurate records of customer interactions and feedback
Requirements

To succeed in this role, you'll need:

  • A positive attitude and strong customer service skills
  • Excellent communication and problem-solving abilities
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and familiarity with software applications
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, opportunities for career growth and development, and a supportive work environment that values diversity and inclusion.