IT Adoption and Enablement Expert

3 days ago


Wollongong, New South Wales, Australia Australian Broadcasting Corporation Full time

About Australian Broadcasting Corporation:

Australian Broadcasting Corporation (ABC) is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, ABC is proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.

Salary Package

Our salary package includes a competitive annual salary range of $145,000 - $180,000 AUD, depending on experience and qualifications, plus excellent benefits.

Job Description

We are seeking an experienced IT Adoption and Enablement Expert to lead our End User Computing and Adoption/Enablement Team. The successful candidate will be responsible for managing and coordinating the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.

The ideal candidate will have significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies and Office 365. They will also have outstanding experience in managing the adoption lifecycle of complex IT solutions, including stakeholder engagement, change impact assessment, communication planning and execution, training delivery, design of adoption artefacts and post-implementation support.

Key Responsibilities
  1. Manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.
  2. Manage continuous improvement and innovation in end user computing and enablement, leveraging emerging technologies such as Artificial Intelligence and Automation, and user feedback to enhance user experience and productivity.
  3. Develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC.
  4. Manage, monitor, and report on the performance, availability, scalability and quality of end user computing and enablement services, ensuring compliance with IT policies, standards, procedures, and operational requirements.
Requirements
  • Relevant tertiary qualifications or equivalent significant skills, knowledge, and experience in a computing related field.
  • Demonstrated expert ability to lead and motivate a team ensuring the delivery of high-quality service delivery that meet the needs of ABC stakeholders.
  • Demonstrated significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies and Office 365.
  • Outstanding experience in managing the adoption lifecycle of complex IT solutions, including stakeholder engagement, change impact assessment, communication planning and execution, training delivery, design of adoption artefacts and post-implementation support.

The successful candidate will possess exceptional interpersonal, customer service and communication skills, with a strong ability to establish and maintain effective partnerships with internal and external stakeholders, including vendors, partners, service providers and business units.



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