Customer Experience Specialist, Deer Park VIC

7 days ago


Deer Park, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
Company Overview

At ANZ, we're shaping a world where people and communities thrive. We strive to improve the financial wellbeing and sustainability of our millions of customers.

Job Description

We're seeking a Customer Experience Specialist to provide seamless branch experiences for our customers. As a key member of our team, you'll meet each customer's end-to-end banking needs, delivering exceptional service and support.

You'll be responsible for:

  • Providing customers with a personalized experience across transaction activities, needs-based conversations, and digital solutions education.
  • Collaborating with our team to achieve exceptional customer outcomes and advocacy.
  • Taking ownership of customer relationships, identifying opportunities to create real value and drive engagement.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Exceptional customer focus, with retail experience an advantage.
  • A willingness to adapt to change and ambiguity, while being highly organized and efficient.
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
  • A sound understanding of compliance principles and procedures.
Benefits

As a valued member of our team, you'll enjoy:

  • A competitive salary: approximately $65,000 - $90,000 per annum, based on location and experience.
  • A range of flexible working arrangements, including remote work options.
  • Access to health and wellbeing services and discounts on selected products and services.
  • Ongoing training and development opportunities to enhance your skills and career.
About Us

We're Australia and New Zealand Banking Group Limited (ANZ), a leading financial institution committed to making a positive impact in the communities we serve. Join us and become part of a dynamic team that values diversity, inclusion, and teamwork.



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