Customer Experience Specialist, Deer Park VIC
7 days ago
At ANZ, we're shaping a world where people and communities thrive. We strive to improve the financial wellbeing and sustainability of our millions of customers.
Job DescriptionWe're seeking a Customer Experience Specialist to provide seamless branch experiences for our customers. As a key member of our team, you'll meet each customer's end-to-end banking needs, delivering exceptional service and support.
You'll be responsible for:
- Providing customers with a personalized experience across transaction activities, needs-based conversations, and digital solutions education.
- Collaborating with our team to achieve exceptional customer outcomes and advocacy.
- Taking ownership of customer relationships, identifying opportunities to create real value and drive engagement.
To succeed in this role, you'll need:
- Exceptional customer focus, with retail experience an advantage.
- A willingness to adapt to change and ambiguity, while being highly organized and efficient.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
- A sound understanding of compliance principles and procedures.
As a valued member of our team, you'll enjoy:
- A competitive salary: approximately $65,000 - $90,000 per annum, based on location and experience.
- A range of flexible working arrangements, including remote work options.
- Access to health and wellbeing services and discounts on selected products and services.
- Ongoing training and development opportunities to enhance your skills and career.
We're Australia and New Zealand Banking Group Limited (ANZ), a leading financial institution committed to making a positive impact in the communities we serve. Join us and become part of a dynamic team that values diversity, inclusion, and teamwork.
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