State Service Delivery Director

11 hours ago

Newstead, Queensland, Australia Konica Minolta Business Solutions Australia Full time

About Konica Minolta Business Solutions Australia

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Konica Minolta Business Solutions Australia is a leading provider of innovative business solutions, empowering companies to transform and move information faster. Our award-winning products and solutions range from printing, scanning, and copying to cloud storage and robotics.

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Our Commitment to Diversity and Inclusion

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We value diversity and promote an inclusive workforce that reflects the capabilities of our class-leading solutions. We actively encourage women and individuals from diverse backgrounds to apply for our roles, fostering a collaborative team culture that supports workplace flexibility, diversity, and wellbeing.

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Job Description: State Service Delivery Manager

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The State Service Delivery Manager plays a pivotal role in ensuring exceptional customer service, consistent product reliability, and strong team leadership. Reporting to the State Manager, this role oversees the presentation of service to customers while meeting service levels, profitability, and efficiency targets.

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Main Responsibilities:

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  • Manage and develop a high-performing service delivery team through regular meetings, reviews, and performance assessments, aligning with organisational objectives (Performance for Growth).">
  • Oversee the workshop and service delivery process, ensuring effective and profitable operations.">
  • Engage key customers, meeting contracted service deliverables, including regular meetings and being a single point of contact for service delivery exceptions.">
  • Manage the State P&L costs related to the Service Delivery team.">
  • Support sales teams with quarterly review creation and presentation for allocated accounts within the team area.">
  • Assist with implementations and provision of services, collaborating with the Project Management Office and Professional Services teams.">
  • Promote new revenue streams, driving growth and innovation.">
  • Communicate the company vision and service strategy effectively.">
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Requirements and Qualifications

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To succeed as the State Service Delivery Manager, you will require:

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  • Strong people management skills, with a focus on developing high-performing teams.">
  • Effective communication, presentation, and numeracy skills.">
  • A proactive approach to problem-solving and decision-making.">
  • Ability to work collaboratively with internal stakeholders and external partners.">
  • Capacity to network and build relationships within the Queensland business and government community.">
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Salary and Benefits

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We offer a competitive salary package, estimated at AU$120,000 - AU$150,000 per annum, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including opportunities for professional growth, flexible working arrangements, and a supportive work environment that values diversity and inclusion.

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Contact Information

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For more information about this opportunity, please refer to the job description.

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