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Hospitality Experience Specialist

1 week ago

Brisbane, Queensland, Australia UniLodge Australia Pty Full time

At UniLodge Australia Pty, we are seeking a highly motivated Hospitality Experience Specialist to join our team on a Full-Time basis.

About the Role

The ideal candidate will possess excellent communication skills and be able to create a welcoming environment for our guests.

You will be responsible for offering best-in-class customer service, making accurate reservations, responding to enquiries via phone and email, and promoting our properties and services to maximise room occupancy.

Key Responsibilities
  • Provide exceptional customer service to all guests and visitors
  • Manage front office operations, including reservations and check-in/check-out processes
  • Develop and maintain relationships with guests to ensure a positive experience
  • Collaborate with other departments to achieve overall business objectives

We believe attitude is everything in this position, so we are looking for reliable team players who are engaging, bubbly, and have exceptional communication skills.

Solid admin and computer skills are also essential in this role.

Mandatory Requirements
  • Eligibility to work in Australia
  • National Police Check (completed within the last 3 months)
  • This is an onsite position

We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and more.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible.