Support Ambassador for Accessit

2 weeks ago


Australia beBeeCustomerService Full time $52,000 - $86,000

About the Role

Follett Software is seeking an experienced professional to join our team as a Customer Experience Specialist. This exciting opportunity will see you working closely with educators across Australia to provide top-notch support and training for new and existing customers of our Accessit Library product.

Key Responsibilities:

  • Deliver comprehensive 'Getting Started' training programs to new customers, ensuring they get the most out of our software.
  • Provide exceptional customer support via phone, email, and remote support, resolving technical issues efficiently and effectively.
  • Contribute to the development and delivery of customer support, training, and communication programs, including webinars.
  • Represent Follett Software in a professional and positive manner, promoting our products and services to prospective customers.

Requirements:

  • Bachelor's degree or Diploma in Library and Information studies, Information Technology, or a related field.
  • 1-3 years' experience in a library role, with a proven track record of delivering excellent customer service.
  • Proven ability to analyze and resolve technical issues quickly and efficiently.

Work Environment:

This is a remote role based in Australia, requiring candidates to have the right to work in the country without sponsorship.



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