Director of Customer Engagement

3 days ago

Brisbane, Queensland, Australia beBeeGovernance Full time $90,000 - $120,000

**Job Overview**

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The Australian Institute of Company Directors is seeking a skilled professional to join its Member Engagement Team as a Member Acquisition Adviser. This exciting opportunity involves engaging with prospective members to understand their governance, professional development, and directorship goals.

In this role, you will be responsible for applying your customer focus to convey how the AICD offering of membership, products, programs, and services can best support prospective members in achieving their professional aspirations. Your expertise in lead conversion while building relationships and connections is key.

As a trusted advisor, you will be provided with indepth onboarding and supportive training as well as ongoing coaching to ensure your success in this position.

Your key responsibilities will include:

  • Proactively identifying member needs and pathways for growth to achieve their professional aspirations
  • Researching and managing leads
  • Managing business development and engagement opportunities to achieve membership growth
  • Determining and cross-selling appropriate products and services to meet members' needs, participating in targeted campaigns when required
  • Identifying members at risk and taking appropriate action
  • Resolving member issues raised
  • Providing insightful statistics and data reports
  • Ensuring accurate and detailed CRM management

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and driving business growth through relationship-building and sales.

**Required Skills and Qualifications**

To succeed in this role, you will need to possess the following skills and qualifications:

  • Experience working in a sales, customer service, or education environment
  • Demonstrated ability in building credibility and trusted partnerships
  • The ability to influence and communicate with C&D-level executives
  • Proven track record of increasing revenue through the conversion of leads
  • Soft selling skills
  • Experience in delivering client-focused solutions based on customer needs
  • CRM data management and MS Office experience
  • An ability to collaborate and work as a team
  • Excellent verbal and written communication skills
  • SOUND listening and presentation skills

**Benefits**

We offer a range of benefits to our employees, including:

  • Hybrid/flexible working arrangements
  • Access to salary sacrificing and salary continuance (income protection) insurance
  • Personal wellbeing support through our employee assistance program for you and your immediate family
  • A collaborative, One Team culture
  • Career development through a capability framework and ongoing professional development, including access to our education platform with training courses and webinars, coaching, and external education support
  • Opportunity to contribute to an organisation widely respected as the 'gold standard' of governance, policy, and leadership
  • Opportunity to attend highly sought-after events with influential speakers

**About Us**

We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples, and people with a disability. We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email us.

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