Aged Care Navigator

1 week ago

Macquarie Park, Australia Catholic Healthcare Full time
About the Role

Catholic Healthcare is seeking an experienced and customer-centric individual to join our team as an Inbound Sales Consultant. In this role, you will be responsible for managing enquiries from prospective clients and their families approaching aged care for the first time.

Key Responsibilities
  • Manage enquiries from prospective clients and their families, providing comprehensive and timely information to assist in their decision-making process.
  • Liaise with referrers and other external and internal stakeholders to ensure seamless communication and collaboration.
  • Use your exceptional customer service and communication skills to build rapport with customers and provide a positive experience.
  • Manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner.
  • Build and maintain strong internal and external relationships with key stakeholders.
Requirements
  • Previous experience in a similar customer service position.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Demonstrated ability to effectively convey information, influence stakeholders, and build rapport with customers.
  • Strong problem-solving and conflict resolution abilities, with a customer-centric mindset.
  • Ability to handle challenging situations with diplomacy and empathy.
  • Proficiency in using customer relationship management (CRM) software, as well as other relevant tools and technologies.
  • Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation.
  • Flexibility and adaptability to accommodate changing customer needs and business requirements.
What We Offer
  • Not-for-profit tax benefits - pay less tax.
  • Fitness Passport - discounted gym benefits.
  • Paid Parental leave.
  • Paid Family leave, additional days off each year.
  • Long Service leave after 5 years.
  • A values-based organisation that welcomes applicants from all faiths and backgrounds.

  • Aged Care Professional

    1 month ago

    Port Macquarie, New South Wales, Australia Aged Care Resumes Full time

    About the RoleWe are seeking a dedicated and compassionate individual to join our team as an Assistant in Nursing at Regis Port Macquarie.Key ResponsibilitiesProvide high-quality care and support to our residents and clientsWork collaboratively with our team to deliver exceptional care and servicesContribute to a positive and respectful work environmentWhat...

  • Care Navigator

    1 week ago

    Kensington Park, South Australia Ngala Full time

    About the PositionWe are seeking a part-time Care Navigator to be based at Ngala, Kensington.As a Care Navigator, you will work with a child-centred, strength-based, and collaborative approach to support new and expecting parents with mental health navigation services.Your key responsibilities will include:Identifying state-wide PIMH support services and...

  • Clinical Nurse Consultant

    2 months ago

    Port Macquarie, New South Wales, Australia Aged Care Resumes Full time

    About the RoleThis is a part-time fixed-term contract position (4 days per week) with Aged Care Resumes, a leading provider of aged care services. The Clinical Nurse Consultant will work as a sole practitioner and be responsible for providing nursing, dementia, and palliative assessments, information, guidance, and support to enable people and their families...

  • Support Worker

    1 month ago

    Port Macquarie, New South Wales, Australia Aged Care Resumes Full time

    About the RoleWe are seeking experienced Support Workers to care for participants in the Port Macquarie region. This is a role where you will be on an on-call basis attending to participants around the area.Key ResponsibilitiesProvide care and support to individuals with intellectual disabilitiesSupport aged care, NDIS, and mental health clientsAssist with...

  • Aged Care Assistant

    2 days ago

    Harris Park, New South Wales, Australia Mercy Aged and Community Care Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Aged Care Assistant to join our team at Mercy Health. As an Assistant in Nursing, you will play a vital role in providing exceptional daily care to our residents, supporting them to live healthy, enriching, and meaningful lives.Key ResponsibilitiesProvide quality resident-focused care utilizing a...

  • Aged Care Assistant

    22 hours ago

    Harris Park, New South Wales, Australia Mercy Aged and Community Care Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Aged Care Assistant to join our team at Mercy Health. As an Assistant in Nursing, you will play a vital role in providing exceptional daily care to our residents, supporting them to live healthy, enriching, and meaningful lives.Key ResponsibilitiesProvide quality resident-focused care utilising a...

  • HR Business Partner

    4 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    HR Business Partner - Residential Aged CareCatholic Healthcare is seeking an experienced HR Business Partner to join our team in Residential Aged Care. As an HR Business Partner, you will play a critical role in supporting the delivery of high-quality care to our residents while ensuring a positive and inclusive work environment for our staff.About the...

  • HR Business Partner

    2 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    HR Business Partner - Residential Aged CareCatholic Healthcare is seeking an experienced HR Business Partner to join our team in Residential Aged Care. As an HR Business Partner, you will play a critical role in supporting the delivery of high-quality care to our residents while ensuring a positive and inclusive work environment for our staff.Key...

  • HR Business Partner

    4 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Based at Macquarie Park with some travel, + WFH Options - 7 additional days off per year + NFP salary packaging + Fitness Passport - Join a large, professional and dynamic HR team - Residential Aged Care (RAC) Portfolio Exciting things are happening at Catholic Healthcare! We’ve grown to 5500+ employees and...

  • Care Navigator Position

    2 weeks ago

    Kensington Park, South Australia Ngala Full time

    About the PositionWe are seeking a part-time Care Navigator to be based at Ngala, Kensington. As a key member of our team, you will work with a child-centred, strength-based, and collaborative approach to provide support to new and expecting parents.Key ResponsibilitiesIdentify state-wide PIMH support services and referral pathways.Build productive...

  • HR Business Partner

    2 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Unlock Your Potential in Aged CareCatholic Healthcare is seeking a highly motivated and organized HR Business Partner to join our dynamic team. As an HR Business Partner, you will play a critical role in supporting the success of our Residential Aged Care portfolio.Key Responsibilities:Provide specialist advice and coaching on effective people management,...

  • Aged Care Companion

    4 days ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareWe are seeking a dedicated and compassionate Care Services Companion to join our team at Advantaged Care Edensor Gardens. As a Care Services Companion, you will play a vital role in providing quality care to our residents, promoting their independence, and creating a welcoming and calm atmosphere.About the RoleAs a Care...

  • Aged Care Companion

    4 weeks ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareAt Advantaged Care, we are passionate about delivering the highest level of care to our residents and creating long-lasting memories. We are currently recruiting for Care Service Companions on a part-time and casual basis.About the RoleAs a Care Services Companion, you will provide quality care to our residents, promote...

  • Aged Care Companion

    3 weeks ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareAt Advantaged Care, we are passionate about delivering the highest level of care to our residents and creating long-lasting memories. We are currently recruiting for Care Service Companions on a part-time and casual basis.About the RoleAs a Care Services Companion, you will provide quality care to our residents, promote...

  • Aged Care Companion

    1 week ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareAt Advantaged Care, we are passionate about delivering the highest level of care to our residents and creating long-lasting memories. We are seeking experienced Care Service Companions to join our team at our new residence at Edensor Park.About the Role:As a Care Service Companion, you will provide quality care to our...

  • Aged Care Companion

    3 weeks ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareAt Advantaged Care, we are passionate about delivering high-quality care to our residents. We are seeking experienced Care Service Companions to join our team at our new residence at Edensor Park.About the RoleAs a Care Service Companion, you will provide quality care to our residents, promote their independence, and create...

  • Aged Care Companion

    2 weeks ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareAt Advantaged Care, we are passionate about delivering high-quality care to our residents. We are seeking experienced Care Service Companions to join our team at our new residence in Edensor Park.About the RoleAs a Care Service Companion, you will provide quality care to our residents, promote their independence, and create...

  • Aged Care Companion

    5 days ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareWe are seeking a dedicated and compassionate Care Services Companion to join our team at Advantaged Care Edensor Gardens, a new 140-bed aged care residence in Sydney's South West.As a Care Services Companion, you will provide high-quality care to our residents, promote their independence, and create a welcoming and calm...

  • Aged Care Companion

    22 hours ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareAt Advantaged Care, we are passionate about delivering the highest level of care to our residents and creating long-lasting memories. We are currently recruiting for Care Service Companions on a part-time and casual basis.About the Role:As a Care Services Companion, you will provide quality care to our residents, promote...

  • Aged Care Companion

    6 days ago

    Edensor Park, New South Wales, Australia Advantaged Care Full time

    Exciting Opportunities in Aged CareAdvantaged Care is seeking experienced Care Service Companions to join our team at our new residence in Sydney's South West. Our people are our advantage, and we surround our residents with the best. We deliver high-quality care, designed around strong values including honesty, empathy, respect, and loyalty.Our new 140-bed...