Healthcare Specialist

1 week ago

Tweed Heads, New South Wales, Australia Healius Full time

About QML Pathology

QML Pathology is a part of Healius Ltd., an ASX listed business and one of Australia's leading healthcare companies. As a provider of private medical laboratory & pathology services, we have an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities.

A Role as a Healthcare Specialist - Clinical Sampling

We are currently seeking a motivated and customer-focused individual to join our team as a Healthcare Specialist - Clinical Sampling. This role involves collecting blood & coordinating specimen samples from patients, using your empathy and drive to deliver great customer service and quality healthcare.

As a Healthcare Specialist - Clinical Sampling, you will be responsible for:

  • Collecting samples (blood and non-blood) with care and attention
  • Keeping meticulous records for every patient and sample
  • Delivering documentation within strict turnaround times
  • Preparing and packaging specimens for transport and testing
  • Liaising with customers, clinic staff and couriers

Your Key Responsibilities

Some of your key responsibilities will include:

  • Cultivating strong relationships with patients and other stakeholders
  • Providing exceptional customer service and responding promptly to patient inquiries
  • Maintaining accurate records and reports
  • Ensuring compliance with all relevant policies and procedures
  • Participating in ongoing training and professional development

About You

To be successful in this role, you will need to possess the following skills and qualifications:

  • Demonstrated experience and knowledge in Phlebotomy / Certificate III in Pathology Collection or have an interest in healthcare
  • Transferable skills gained in other positions within the healthcare industry highly desirable
  • You have excellent customer service and communication skills, with a high level of empathy
  • You are organised, with strong time management and attention to detail
  • You are able to work autonomously, sometimes working independently in a solo clinic
  • Hold a valid Driver's license and have flexibility to travel to multiple clinics
  • Hold a working with Children's Check or be willing to obtain one
  • You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work

Vaccine Requirements

Please note that vaccine preventable disease evidence such as Hepatitis B is a requirement of this role. Other vaccinations based on location may be required/set by setting.

Estimated Salary Range: $60,000 - $80,000 per annum

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