Customer Experience Associate
3 weeks ago
About the Role
This is an exciting opportunity for a Customer Care Officer to join our team at Stockland Rockhampton Shopping Centre. As a key member of our centre management team, you will be responsible for providing exceptional customer service and support.
Key Responsibilities:
- Address diverse customers' needs and values, ensuring a high level of satisfaction with their experience
- Gather, qualify and quantify customer feedback, complaints and compliments, effectively communicating these to the Stockland business
- Manage all duties associated with the running of the Customer Care Desk within the centre, maintaining OH&S standards and procedures
- Follow public liability incident management processes and address health, safety and environmental issues promptly
Requirements:
- Prior experience delivering excellent face-to-face customer/client service
- Excellent interpersonal and communication skills
- Sound administrative skills and working knowledge of MS Office, including Word, Excel and Outlook
- Ability to remain calm under pressure and demonstrate resilience
- Strong attention to detail and ability to take initiative when needed
About Us
At Stockland, we are committed to delivering outcomes that benefit the community. We work collaboratively and inclusively, building strong relationships. Our portfolio is diverse, and so are the opportunities for professional and career development. We value flexibility and work-life quality, with over 80% of our employees having informal or formal flexible work arrangements.
We Offer:
- A casual role with approximately 10-15 hours per week, with weekend and Thursday night availability essential
- The opportunity to work throughout the Christmas holiday period
- Competitive hourly rate: $28-$32 AUD per hour
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